Our Privacy Policy below describes how we collect, use, maintain, protect and disclose any personal information you provide to us through forms on our website, online purchases, or when you contact us directly through phone calls or written communication regarding our services and products.
Your information
We only collect personal information such as your name, position, company name, address, telephone number, mobile number, web and email address when you provide it to us.
We will only use the data captured for specific purposes in relation to the provision of services from Westcoast Hydrotherapy ltd, or to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about.
Our website
Our Privacy Policy applies to your use of our site at www.westcoasthydrotherapy.co.uk and sets out the terms on which we process any personal data we collect from you or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
This privacy policy only applies to our website.
Website usage data is collected through cookies for viewing within Google Analytics.
Website Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit https://ico.org.uk/for-the-public/online/cookies/.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
What we collect from you
Direct information we capture through our Contact Form on our website is your first name, last name, company name, email address and any general enquiry details you wish to enter.
Your consent is given for us to store this personal information which will only be used for direct return communication purposes.
If the check box is ticked for signing up to our email newsletter then we may also use your details to send you useful hints and tips as well as details about relevant services we provide and general updates about our company.
In this case your collected data (name, company and email address) will be imported into our CRM system, and also into a third-party email marketing system which is run and managed by an international organisation in a third country which is outside of the European Economic Area.
Reason for storing your data
The personal information we hold is for legitimate interests only. This includes carrying out our obligations arising from contracts entered into, the provision of services under that contract, to provide information about or changes to our products and services and other useful information we feel you may find interesting and is related to our relationship with you.
Marketing
We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.
Your rights
You have the legal right to request that we remove your personal information at any time, ie withdraw consent. We will happily fulfil this request following written confirmation. Any data we hold for you which is inaccurate we will correct once notified. For all marketing email communication, the option to unsubscribe from further communication will always be made available.
Your data is only accessible to those who need it to perform their role within Integrated Ideas.
Protecting your data
Our website has an active SSL certificate, so all information entered into the contact form is encrypted whilst being sent to us over HTTPS.
All other data is encrypted where possible.
We have specific hosting solutions in place and the third parties we use are abiding to the GDPR.
Complaints
We treat all data, especially personal data with the greatest of respect and privacy. If for any reason you feel that we are using the information inappropriately or unfairly or are misleading in our description of use, then we urge you to get in touch with us using the details below for the DPCO Officer.
Concerns may also be passed to the supervisory authority in the UK, the Information Commissioners Office link to https://ico.org.uk/concerns/
Data retention period and disposal
Personal data is only retained for the time deemed necessary.
If it is thought beneficial and can be stored for legitimate purposes, ie. for the continued communication about our company and services, your data will remain on our systems for general communication purposes.
Changes to the information
We regularly review and, where necessary, update our privacy information.
We reserve the right to vary this Privacy Policy and any changes will become effective as soon as they are posted on this website. If we plan to use personal data for a new purpose, we will communicate the changes to individuals before starting any new processing.
Your continued use of this website constitutes your agreement to all such changes.
How to contact us
If you would like further information about our privacy policy or wish to discuss your own data we hold, you can contact us through the details below:
Data Privacy Compliance Officer
Westcoast Hydrotherapy,
Malthouse Farm,
Malthouse Lane,
Gissing,
Norfolk,
IP22 5UT UK
sales@westcoasthydrotherapy.co.uk
Information about us
Westcoast Hydrotherapy,
Malthouse Farm,
Malthouse Lane,
Gissing,
Norfolk,
IP22 5UT UK
Registered in England no. 06593186
Cookies
Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour information. These cookies can be used to enhance your experience of a website, creating greater personalisation of the content and services you see. Cookies are also used by third parties like Google, to enable them to provide statistical data of website visitors.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies so you will see adverts when browsing relevant to what you have searched for.
You can set your browser not to accept cookies and the below websites tell you how to remove cookies from your browser.
We have tried to cover all cookies in this list that we or our service providers use.
Performance cookies
These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.
By using our website, you agree that we can place these types of cookies on your device.
Session Cookies
These are needed for the website to run, it does not collect any information about the user and expires at the end of use.
Google Analytics cookies
We use Google Analytics for our analysis of website statistics. Google sets cookies to help us see estimated numbers of visitors to the website and volumes of usage. To understand these further and see their default expiration time please visit https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.
Other Google cookies
OTZ – Google uses these cookies to help customize ads on Google property like Google Search. It uses them to remember what the user has clicked to be able to better advertise to their specific browsing behaviour.
APISID, SID, SSID, SAPISID, NID, HSID – These cookies are from Google maps and are used to store and see the behaviour of Google Map users.
1P_JAR – These cookies are used to gather website statistics, and track conversion rates.
You can read further details of Googles cookies here https://policies.google.com/technologies/types.
Functionality cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.
These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.
The information these cookies collect is anonymised and they cannot track your browsing activity on other websites.